REFUND POLICY

Welcome to tourcropsllc.com. This refund policy applies to all returns and refund requests on this website, aiming to protect the rights of both users and merchants.

I. Return Conditions

We only accept return requests that meet the following conditions:

The product has quality issues or the wrong product was sent.
The product is unused, undamaged, and in its original packaging.
The request is made within the specified return period.

Important Note: Used, damaged, or products that are in a condition that affects resale due to human error will not be accepted for return or refund.

II. Return Shipping Costs

The rules for bearing return shipping costs are as follows:

If the return is due to product quality issues or the wrong product was sent: Return shipping costs are borne by the merchant.

If the return is due to personal reasons (such as dislike, incorrect size, subjective reasons, etc.): Return shipping costs are borne by the buyer.

We recommend that users confirm the relevant shipping costs and return procedures with customer service before returning the product to avoid unnecessary expenses.

III. Refund Processing Time

Once we receive and inspect the returned goods and confirm they meet the return conditions, we will initiate the refund process:

Refund Method: Refund to the original payment method.

Processing Time: Refund will be completed within 3–5 business days after confirmation of receipt and approval.

The specific arrival time may vary slightly depending on the processing speed of the bank or payment platform.

IV. Return Review Process

All returned goods must be inspected and confirmed, including the condition of the goods, the integrity of the packaging, and the condition of use. If the goods do not meet the return standards, we reserve the right to refuse a refund and return the goods to the user (shipping costs may be borne by the user).

V. Special Circumstances

We reserve the right to refuse returns or refunds in the following circumstances:

The goods have been used or clearly affect resale

The return application is submitted after the stipulated period

Unauthorized return of goods

Missing original packaging, accessories, or labels

By continuing to use and shop on this website, you indicate that you have read, understood, and agreed to all the contents of this refund policy.